Membership Card
How many Membership Cards will I receive?
Two cards will be issued. One card to the Member(Principal Card Holder) and the other card to the Nominee |
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When will I receive my Membership Card?
Your Membership Card will be posted to you 4 weeks from the Membership Agreement Date by registered mail with an enclosure of the Member's Benefit. |
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If I lose my Membership Card, can I request for another one?
You may request for another Membership Card at a cost of RM 10.00 per card. |
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Membership Agreement
When will I receive my Membership Agreement?
You will receive the stamped copy of Membership Agreement within 4 - 6 weeks from the Membership Agreement Date by registered mail. |
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Question pertaining to Entitlement
When can I start using my entitlement?
You may start using your entitlement after the 10 days cooling off period or you can send us a letter to waive off the 10 days Cooling off Period and use it immediately. |
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Is there an expiry date on my entitlement?
Your yearly entitlement is only valid for one year. Example: If you purchased a Membership on the 1st October 1998, you are entitled to 7 nights for the year 1998. You have to utilise the 1998 entitlement before the 1st October 1999 or the balance of entitlement will be forfeited.
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What should I do if I would like to Advance and Accrue my Entitlement?
Just write in to us within 3 months from your membership agreement date. |
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Question pertaining to Reservations
How do I make a booking for my vacation?
Just fill in the Holiday Request Form and fax it to the nearest HGVC Office. Confirmation of reservation is subject to availability and on a first-come-first-serve basis |
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How many days advance notice should I give to make my reservation?
Low Peak Season
You can make your booking anytime from 12 months to 7 days before your travel date. If the resort you requested for is available, you will receive a Confirmation Slip by fax. If the resort you requested for is not available, our Member Services Staff will contact you for alternate resort or dates.
Peak & Super Peak Season
We urge all our Members to make their reservations at least 2-3 months in advance during peak season (School Holidays, Eve & Public Holidays) and 4 -5 months during super peak period (festive seasons.) |
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Can I use my entitlement together with my complimentary voucher to extend my vacation?
Yes you can, provided that your travel dates meets the Terms and Condition of the Complimentary Voucher. |
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How would I know if my reservation is confirmed?
Our Member Services Personnel will fax a Confirmation Slip to you within 3 working days, which you need to bring along to check-in into the hotel/ resort.
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Cancellation of a Confirmed Reservation.
Can I cancel a confirmed booking? Will there be any charges?
You must inform our Member Services Department 7 days before your travel date.All cancellations less than 7 days will result in, your entitlement forfeited for that particular confirmation |
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What should I do if I expect to arrive late at the resort?
Please inform the hotel/ Resort front office/reception of your arrival time so that they will be able to assist upon your late arrival. |
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Question pertaining to the Resort
Do all resorts have the same facilities?
No. The facilities vary from resort to resort. Information on the facilities available in each of the resorts will be stated on the Confirmation Slip. |
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Do I need to pay to use the facilities in the resorts?
This would vary from resort to resort. |
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Do I need to pay any deposit while checking into the resort?
For Heritage Hotel Ipoh & Cameron Highlands the deposit is RM50.00 For our Affiliated resorts the deposit is RM200.00 |
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Question pertaining to Transfer of Membership
When can I transfer my membership?
Transfer of Membership is subject to the following:
1. Settlement of all monies due and payable to the company.
2. The proposed Transferee agrees to be bound by the terms and condition of the company and is acceptable to the Company. |
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How long will the transfer process take?
The process will take at least 3-4 weeks provided all required documents and information provided by the Transferor and Transferee are complete. |
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Question pertaining to RCI
When can I expect to receive my RCI Membership Card?
Your RCI Membership Card and RCI Directory of resorts will be sent you within 8 -10 weeks upon completing 30% payment of your Membership fee. |
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How do I make a reservation for a RCI resort?
Step 1. -
Call our Member Services Department and transfer / deposit your full week into RCI Space Bank as early as possible. Deposit can be made as early as 2 years or as late as 30 days before your travel date.
Step 2. -
Obtain a confirmation from our Member Services Department that your week has been deposited.
Step 3. -
Plan your holiday with a few dates and destinations.
Step 4. -
Call RCI at 1800 80 1308 and make your reservations.
Note: The earlier you deposit and make your reservations, the better are your chances of confirmation
** Please take note that HGVC cannot make RCI booking / reservations for members. Members are encourage to liase directly with RCI . HGVC can only deposit the members entitlement into RCI spacebank.
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How many days advance notice should I give for my Holiday?
You can make your reservations as early as 2 years in advance or as late as 30 days. However confirmations of reservation is subject to availability. But remember - depositing your week earlier & making an exchange provides/ give you a better trading power/ opportunity of obtaining a confirmation. |
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Can I allow my guest / friends to use my RCI membership?
Yes you can. By purchasing an RCI Guest Certificate for S$60.00 your friends or guest can share your Membership. |
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Can I cancel/ withdraw my holiday entitlement from the RCI space bank after depositing?
You may request a withdrawal of your deposit, provided 1.You have not confirmed an exchange as a result of this deposit; and 2. Your deposited week has not been assigned to another RCI member. |
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Can I cancel my confirmed exchange?
In the event that you wish to cancel your confirmed exchange, please notify RCI immediately. If the cancellation notification is received more than 60 days before the start date of your exchange, a cancellation charge of S$50.00 will be deducted from the exchange fee, the balance of the exchange fee will be refunded and the week will be given back.
If the cancellation notification is received 60 days and less before the start date of your exchange, the full exchange fee will be deducted.
If the cancellation notification is received at least 2 days before the start date of your exchange, your week and exchange fee will be forfeited. |
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What is the exchange fees required to pay to RCI upon receiving the confirmation of travel?
It varies from place:
International location - S$208.00 *Weekend exchange(split week) -S$106.00
Intra- Asia location - S$148.00 *Mid week exchange - S$ 76.00 |
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How will I know if my RCI membership expires?
On behalf of its members HGVC Bhd will enrol its members for the first two years with RCI. Membership fee for RCI would also be paid by HGVC Bhd for these two respective years. After which as of the third anniversary year (from date enrolled with RCI) onwards, members would have to update their membership fee with RCI on their own. Check with RCI at toll free no :1-1800-80-1308 for RCI fee guide from the 1st year to 5th year. |
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When can i deposit my weeek with RCI?
You may deposit your eligibility anytime as long as your vacation destination is an affiliate of RCI. In fact, you may even deposit your week two years before its start date. When you are ready to deposit, just fax us your Spacebank Deposit form. |
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What do i have do once i've placed a deposit request?
You may call RCI with the following information, which HGVC will provide you with once, we confirm the deposit transfer: -
* RCI membership number
* Name of the resort where you own your week
* Start date (or interval number) of the week
* Unit type
* Unit number |
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What do i have to do when i request for an exchange?
You must request a travel date that falls within the expiry date of your deposit week ranging from a year before the start date of the week (if you deposited earlier) to two years after the start date of the same week.
When you have decided where and when you want to travel, call RCI with the following information: -
* RCI membership number
* Desired resort choice
* Number of people traveling
Exchange fee is payable upon confirmation of booking. |
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What are the current RCI Fee?
| International Exchange Fees S$325.00 |
Renewal Fees - 1 year S$150.00 |
| Intra-Asia Exchange Fees S$170.00 |
Renewal Fees - 3 years S$360.00 |
| Domestic Exchange Fee S$148.00 |
Renewal Fees - 5 years S$500.00 |
| Mid Week Exchange Fees S$76.00 |
RCI Guest Certificate S$60.00 |
| Weekend Exchange Fees S$106.00 |
RCI Transfer Fees S$75.00 | |
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Question pertaining to Accrue of Entitlement
When should I accrue my entitlement?
You should accrue your yearly entitlement within the first 3 months from the anniversary date of the membership. For example. If you purchased HGVC membership on the 25th November 2000, the last date to accrue your entitlement (which is within 3 months of the agreement date) is on the 25th February2000. You have to write in on a yearly basis to activate this facility. |
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How do I accrue my entitlement?
a. Just write in or fax to the nearest HGVC branch or head Office.
b. Settle your AMF for preceding year & current year's Annual Maintenance Fee (Your monthly installment has to be paid to the current status) |
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When will my entitlement be forfeited?
Your yearly entitlement is only valid for one year. For example: If you purchased a Membership on 1st December 2000, you are entitled to 7 nights. You have to utilise the year 2000 entitlement before 1st December 2001 or the balance of your entitlement will be automatically forfeited without any reference to the Member.
To avoid the forfeiture of your entitlement, you are advised to accrue your entitlement within the 3 months of your anniversary date of the membership ie by the 1st March 2000 |
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Can I still use my entitlement if it is accrued?
Yes you can. You able to go for holidays using your entitlement even if you have accrued your entitlement. Members are advised to accrue as a precaution that their entitlement will be not be forfeited. You still can use the entitlement for your holidays. |
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How long can one entitlement be accrued?
Your entitlement can only be accrued for a maximum of one year only. |
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Question pertaining to Advance of Entitlement
When can I advance my entitlement ?
Members can advance their entitlement for the following year brought forward to be utilised in the current year. Only a maximum of 2 years entitlement can be brought forward. |
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How do I advance my entitlement ?
a. Just write in or fax to the nearest HGVC branch or head Office.
b. The Annual Maintenance Fee (AMF) for the following year & current year has to be paid. |
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How is my entitlement deducted if I use a resort with apartment facilities ?
For a 2 room apartment
*Gold membership (2rooms) - one entitlement is deducted for one night stay *Privilege membership (1 room) - two entitlement is deducted for one night stay. |
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When should I accrue my entitlement?
You should accrue your yearly entitlement within the first 3 months from the anniversary date of the membership. For example. If you purchased HGVC membership on the 10th April 2001, the last date to accrue your entitlement (which is within 3 months of the agreement date) is on the 10th July 2001.
You have to write in on a yearly or alternate basis (based on the membership type purchased) to activate this facility |
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When will my entitlement be forfeited?
Your yearly entitlement is only valid for one year.
For example: If you purchased a Membership on 5th March 2001, you are entitled to 7 nights. You have to utilise the year 2001 entitlement before 5th March 2002 or the balance of your entitlement will be automatically forfeited without any reference to the Member. To avoid the forfeiture of your entitlement, you are advised to accrue your entitlement within the 3 months of your anniversary date of the membership ie by the 5th June 2001. |
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For how long is the deposited week in RCI space bank valid?
Your 7 night entitlement which is deposited into RCI is valid for 2 years from the date of deposit.
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When can I deposit my week in to RCI?
You can deposit as early as 2 years and latest by 30 days before the travel date. |
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When can I make my RCI reservation ?
You may make a request as early as two years before your proposed travel date. Your travel date must fall within a three years period, ranging from a year before the start date of the week you deposited earlier, to two years after the start date of the same week. To enhance your travel possibilities, choose at least 4-5 resort choices or at least one area choice. The earlier you request for an exchange, the better your chances of getting the holiday you want. |
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How will I know if my RCI membership expires ?
On behalf of its members HGVC Bhd will enrol its members for the first two years with RCI. Membership fee for RCI would also be paid by HGVC Bhd for these two respective years. After which as of the third anniversary year (from date enrolled with RCI) onwards, members would have to update their membership fee with RCI on their own. Check with RCI at toll free no :1-1800-80-1308 for RCI fee guide from the 1st year to 5th year |
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How can I renew my RCI membership ?
1. Via e-mail: for members with Internet, you can e-mail at members@ap.rci.com
2. Via phone: for members who wish to talk to the holiday consultants, call (02) 223 4333. Or the RCI tol free line.
3. Via fax: for members who choose to renew your membership via fax, kindly fax to (02) 223 4334 |
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